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Support - Medcillary


We are always here to help.

Contact us

Presale Question

We’ll answer your question about our products or services within 48 hours

Track your order

If you have a confirmation email we are working on your order but you can always track your order

Track Your Order

Need to order more?

You can contact us for larger orders by clicking below.


Most frequent questions and answers

I am a hospital (or government) looking for a large order. How do I get in touch with Medcillary?

Our biggest clients are hospitals and government-funded institutions. You can contact us for larger orders by filling out our contact form. Larger requests can be made by emailing us at ppe@medcillary.com

I want to order products for my family or small business is that ok?

Yes! Our big orders are going directly to hospitals. Our website orders are being filled for medical offices, small businesses, and every day people who cannot find them elsewhere. We can assure you it is not affecting our delivery to the hospitals which is our #1 priority.

How long does it take to get my products

Next Day Shipping Available from USA

There are different shipping methods to choose from during the checkout process.

We have the products in stock and we are ready to ship. 

How do I get in contact with someone about my recent purchase?

You can fill out the contact form available at www.medcillary.com or email us at: ppe@medcillary.com

Do you have a money back guarantee?

We stand by our product and delivery.  Refunds are available before the items are shipped. For hygiene purposes, returned items cannot be accepted and no refunds can be facilitated.

If there are any issues, please contact us.

Will these masks protect against viruses?

The 5-ply foldable mask has up to 95% filtration efficiency of non-oily suspended particles of 0.3 micron levels. Ideal for daily use, helping prevent the spread of germs and protect yourself from airborne particles, viruses such as the coronavirus, pollen and other allergens.

How to wear our masks?


Unfold the Mask

Unfold the Mask

Our Masks are conveniently folded to save space. 


Run Loop through ears

Pull the Elastic Band Over the Back of the ears

Hold the mask to the face and pull the elastic band to the ears.


Press the top of the mask to mold to your face

Press the Nose Clip

Press the nose clip to fit the shape of the nose. 


Run the loops over the ears.

Check the Fit

Check the fit to ensure the mask covers your mouth and nose. 

Buy Now

Track your Order

Get updates on your order

To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.

We are here for You

Our biggest clients are hospitals and government-funded institutions. You can contact us for larger orders by filling out our contact form.

Contact Us

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